1. Introduction

This Privacy Policy explains how www.novizou.com (referred to as "we" or "the site") collects, uses, and shares your Personal Information when you visit or make a purchase. We take your privacy seriously and comply with data protection regulations to ensure your information is secure.

2. Collecting Personal

Identifying Information
We may and use Personal Identifying Information to provide you with our services and enhance your experience. Personal Identifying Information refers to data that can be used to identify or contact an individual, such as your name, email address, postal address, phone number, or other similar information. We prioritize the security and confidentiality of your Personal Identifying Information.

We may collect Personal Identifying Information in the following ways:

• Registration and Account Creation: When you create an account on our Site, we may request personal information such as your name and email address. This information is used for account management and communication purposes.
• Order Processing: If you make a purchase on our Site, we may collect information necessary for order fulfillment, which may include your shipping address, billing information, and contact details.
• Communications: When you contact us via email, chat, or other communication channels, we may retain your communication history to provide better assistance and service.
• Surveys and Feedback: If you choose to participate in surveys, contests, or provide feedback, we may collect the information you provide.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect data about your interactions with our Site. This data may include IP addresses, device information, and browsing history.

We use your Personal Identifying Information to:

• Provide and personalize our services.
• Process orders and payments.
• Communicate with you, respond to inquiries, and provide support.
• Send updates, promotions, and newsletters (you can opt out at any time).
• Conduct research, surveys, and improve our services.

We share your Personal Identifying information to:

• Service Providers: We may share your information with trusted service providers to facilitate and improve your experience. These service providers may include payment processors, email service providers, and shipping partners like QLS, PostNL and DHL.
• Legal Compliance: We will comply with lawful requests, such as subpoenas, court orders, or requests from law enforcement agencies. We may also share information if required to protect our legal rights, safety, or that of others.
• Business Transactions: In the event of a merger, acquisition, or sale of our business or assets, we may share your information as part of the transfer.
• Email Communications: We utilize our personal mail domain, which may retain your email address for correspondence and record-keeping purposes. Shopify, our e-commerce platform, stores account information securely to provide you with a seamless shopping experience.
• Shipping and Delivery: Our shipping and delivery partner, Sendcloud, may receive necessary information to complete your delivery efficiently. Rest assured, we select partners who are equally committed to data protection and follow best practices to safeguard your information.
  

3. Advertisement

We may engage in behavioral advertising to provide you with a more personalized and relevant online experience. This involves the use of certain third-party services, including but not limited to Google Analytics, Google Ads, Instagram Ads, TikTok Ads, Facebook Ads, and Shopify Audiences.

These services may collect information about your online behavior and activities, such as the pages you visit, the products you view, and your interactions with our advertisements. This information is used to tailor the ads you see on our Site and on other websites or platforms based on your interests and preferences.

To provide more transparency and choices regarding behavioral advertising, we want to inform you about the Network Advertising Initiative (NAI). The NAI is a self-regulatory organization that provides information and tools to help you better understand and control how your data is used for online advertising purposes. To learn more about NAI and your choices regarding behavioral advertising, please visit their website at https://thenai.org.

You can opt out of targeted advertising by visiting the following websites for each of the parties respectively:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/how-your-ads-are-personalized
• Instagram: https://help.instagram.com/911879456838933
• TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/how-your-ads-are-personalized
• Shopify Audiences: https://help.shopify.com/en/manual/promoting-marketing/shopify-audiences/data-and-privacy/state-privacy-law-compliance

4. Disclaimer

Do Not Track
Please be aware that we do not modify our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no uniform industry consensus on how to respond to such signals.
Changes
We reserve the right to periodically revise this Privacy Policy to account for changes in our practices or for various operational, legal, or regulatory considerations.
Complaints
As mentioned previously, should you wish to file a complaint, kindly get in touch with us via email or postal mail, using the contact information outlined under the "Contact" section above. In the event that you are dissatisfied with our response to your complaint, you have the option to escalate it by lodging a complaint with the appropriate data protection authority.