FAQ

Currently,
we only offer shipping to the Netherlands. We are looking to expand to multiple
countries within the European Union. During the checkout process, you can
select your shipping destination. You can find our sending fees on our Shipping & Returns page.

Stay tuned to this page as we are committed to continually expanding the list of countries we serve, ensuring that our products can be enjoyed by as many people as possible.

Shipping costs vary depending on your location. To determine the exact shipping cost for
your purchase, please consult our Shipping and Returns page.

Shipping times can vary depending on your location. We typically process and ship orders
within 1 business day, and estimated delivery times are provided on our Shipping and Returns page.

To track your order, you will receive a message via email containing your unique tracking number. This tracking number allows you to monitor the status and location of your order throughout the shipping process. Simply keep an eye on your email inbox for this message, and you can use the provided track and trace number to stay updated on your order's journey. Please allow some time for this mail to arrive in your inbox. Also, please check your spam box, sometimes our mail ends up here. If you haven't received a mail please contact info@novizou.com.

Certainly! You can send orders directly to friends or family as a gift. During the checkout process, you can specify a different shipping address from your billing address. Additionally, you may include a personalized message to make your gift extra special.

Our return policy allows for returns within 14 days from the date of delivery. Items must be in their original condition, with tags and packaging intact. To initiate a return, please visit our Shipping and Returns page for detailed information on the process and how to contact our customer support team.

If you have received a damaged or incorrect item, please reach out to our customer support team. We will promptly assist you in resolving the issue. You can expect to receive a message via email, which will include instructions for returning the
item and receiving the correct product.

To get in touch with our customer support team, you can send us a message via email or WhatsApp. Our team will respond to your inquiry, typically within 1 business day.

Mail us: info@novizou.com

Chat on WhatsApp: +31644401393

Yes, we offer the option to include personalized messages with your orders. During the checkout process, you can provide the message you'd like to include, and we'll ensure it's included with your shipment.

Certainly! Our customer support team is here to help you with product selection and recommendations. You can contact us via email, and we'll provide personalized assistance to ensure you choose the right product for your needs.

Yes, you can request a refund or return by contacting our customer support team.
We'll guide you through the process and provide instructions on how to return the item and initiate the refund. You will receive a message via email with the necessary details.

Yes, we offer customer support in both English and Dutch to better assist our customers. When contacting us, you can communicate with us in either of these languages, ensuring a more convenient and personalized experience. You can expect a response through email, typically within 1 business day.

You can make a payment using various methods at Novizou. We accept iDeal, credit and debit cards and PayPal. During the checkout process, you can choose your preferred payment method to complete your order.

In the future we are looking to offer an after payment method such as Klarna!

To check if your order has been successfully placed, you will receive a confirmation message via email shortly after completing your order. Please be sure to check both your inbox and your spam folder for this email, as it may occasionally end up there. This email will provide details about your order and confirm its successful placement.

Yes, we offer Klarna Afterpay as a payment option. This allows you to receive your order and pay later, giving you more flexibility. Simply select Klarna at checkout to complete your purchase now and settle the payment at a later date.

Currently, we only accept one payment method per order.

If you need a copy of your invoice or payment receipt, please contact our customer support team. They will assist you in obtaining the necessary documentation, which will be sent to you via email.

The currency used for payments at Novizou is Euro.

Yes, at Novizou, we are committed to making a positive impact on the environment. We proudly fund 1 tree for every €10 of our profits to Sprout by theGoodAPI. You can learn more about the contribution Novizou delivers for sustainability by visiting our Sustainability page.

We encourage responsible product disposal. While we do not have a direct product recycling program, we recommend exploring local recycling options for old products and packaging.

At Novizou, we are committed to promoting sustainability and eco-friendliness. We prioritize using eco-friendly packaging, sourcing sustainable materials, and supporting environmental initiatives like Trees for All. Learn more about our
sustainability efforts on our dedicated Sustainability page.

Yes, we are actively working towards reducing plastic waste in our shipping processes. We prioritize using plastic-free or minimal plastic packaging when sending your orders. We are dedicated to minimizing our environmental impact in every way possible.

Absolutely! At Novizou, we take pride in offering products made from 100% natural materials. Our commitment to natural and sustainable sourcing ensures that our products are not only eco-friendly but also safe and healthy for you and the
environment.

We primarily source the majority of our ingredients through organic farming practices. This approach prioritizes sustainability, relying on natural methods and substances. Our sourcing aligns with European organic agriculture standards, ensuring compliance with regulations related to pesticides and potential contaminants. It's important to note that when an ingredient is not labeled as organic, it doesn't imply that it's not pure or clean; it simply means it hasn't undergone the formal certification process.

You can easily verify whether an ingredient is certified organic by checking the product page and label. Additionally, each ingredient comes with a certificate of analysis that provides detailed information about its chemical composition.

Yes! Every product we have is created with 100% natural ingredients and without animal products.

Good question! Essential oils are created by extraction from a single ingredient, for example Lavender. Blends are unique combinations of different essential oils blended together, hence the name!

Our products are free of toxic chemicals so generally using our products should not be any issue for pregnant women. However, if you are unsure, contact your medical advisor to consult for what's best for your situation.

It's quite simple actually. You just take your favorite Novizou oil or blend and you pour 3 to 7 drops into the aroma diffuser. The wood will absorb the oil and diffuse the scent into the air for you to enjoy!

If you would like to use a different oil, leave the wooden diffuser for 24 hours for the oil to dissolve. Or just use a different Novizou wooden diffuser.

We use the Loox review system, a trusted platform that collects and displays reviews from verified customers. Loox allows customers to leave detailed feedback, including photos and videos, to give you a transparent and authentic look at how our products perform. This ensures that all reviews are genuine and come from people who have actually purchased and used the product.

Absolutely. We only collect reviews from verified customers who have made a purchase. This ensures that all feedback comes from genuine customers who have experienced the product firsthand.

You can leave a review after purchasing a product. We will send you an email with a request to submit a review. Simply follow the link provided in the email to share your experience, rate the product, and upload any photos if you'd like!

Yes! We encourage customers to upload photos and videos along with their reviews. This adds authenticity and helps other customers see the product in real-life scenarios. Also, you get a 5 euro discount of you next order if you leave a photo or video with your review!

Yes, Loox allows users to edit their reviews. If you want to make changes, simply follow the link in your review confirmation email. If you need further assistance with edits or deletions, you can contact our customer support.

Review requests are sent after your order is delivered. If you haven't received an email, check your spam or junk folder. Alternatively, contact our support team, and we can help you leave your review.

Creating a My Novizou account offers several advantages. With an account, you can enjoy a more personalized shopping experience,save your favorite items in a wishlisht, and receive exclusive offers and updates. It also makes the checkout process quicker and more convenient.

To create a My Novizou account, simply visit our website and click on the account icon in the top right corner. Follow the on-screen prompts to provide your details, such as your name and email address, and set a password. Once you've completed these steps, your account will be created.

If you've forgotten your password, don't worry. You can easily reset it by clicking on the 'Forgot your Password?' link on the login page. Follow the instructions provided to reset your password and regain access to your account.

If you wish to unsubscribe from our newsletter, you can do so by clicking the 'Unsubscribe' link found at the bottom of our newsletter emails.

If you wish to delete your My Novizou account, please contact our customer support team. They will guide you through the account deletion process. Keep in mind that account deletion is irreversible, and any order history or saved information will be permanently removed.

We offer a variety of promotions, including general ones that are available for anyone to use. Additionally, if you receive a personalized promotional code via email or another channel, you can apply that code for additional savings.

If your discount has not been applied during the checkout process, please double-check that you've entered the promotional code correctly. Ensure there are no extra spaces or typos. If the issue persists, don't hesitate to reach out to our customer support team for assistance.

To redeem a promotional code, simply enter the code in the designated 'Promo Code' or 'Coupon Code' field during the checkout process. Ensure that the code is accurately entered, and then click 'Apply' or 'Redeem' to see the discount reflected in your order total. If you have any issues, please feel free to contact our customer support for guidance.